WINS
Provides maintenance service for efficient information protection system operation and continuous product management and impresses customers through its own quality assurance activities and preventive repair activities. The maintenance service is part of WINS responsibility management system to maintain normal system status in the operation process after protection system installation completes and accept customer requests according to environmental change with a view to guarantying the quality of own developed products.
Maintenance Service
Service Scope & Process
Maintenance service consists of regular inspection service for preliminary prevention and troubleshooting service for post-installation service.
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Regular Inspection Service
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| Area | Scope | Remarks |
|---|---|---|
| Software |
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Software version upgrade incurs expense. |
| Hardware |
|
For separate hardware type, extra contract with the hardware supplier |
| Other |
|
Regular visit interval determined according to service grade |
Service Grade and Composition
Maintenance service is divided into Premium and Regular grades according to service details and cost estimation.
Detailed service provision and cost estimation vary according to customer requirements, product purchase volume, etc. Additional consultation is necessary.
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| Grade | Premium Service | Regular Service |
|---|---|---|
| Main Service |
|
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- The services stated above are for the SNIPER product group (IPS/DDX/NGFW/APTX, etc.) excluding the integrated security solution (TMS-Plus/UTMS).
- WINS SNIPER product group is information security products requiring continued update.
- Maintenance contract and technology support are provided via a manufacturer or official partner company.
- In the event of concluding no pay-based maintenance contract, any and all services such as pattern update, and hardware troubleshooting are discontinued.
- Mock training, product transfer, large-scale log analysis, and full-time technology support services are not included in a maintenance contract. If requested, they incur extra cost. (contact for the cost)